Richard C. Steiner 
(Phone: 952-947-0438   e-mail: rsteiner@visi.com)

Resume Addendum I:

Professional Development

* Completed online coursework (provided by NWA) on C,
  Solaris, Sybase, T-SQL, and CT-Lib, and helped to
  provide support for a set od daemons running in
  Solaris which accepted real-time data from WorldFlight.

* Completed formal classroom training on Tuxedo, Unisys
  TIP and HVTIP, and SQL in COBOL/FORTRAN.

* Completed college coursework in Unix (SVR4.3) system
  administration.

* Over a decade of experience providing PC technical
  support on various online messaging forums such as the
  RIME and FidoNet BBS networks, technical forums on AOL
  and Delphi, and USENET newsgroups on the internet.
  Areas of expertise include purchasing, building, and
  maintaining PC hardware, installing DOS, Windows, OS/2,
  and Linux, basic network configuration, basic file server
  (NFS, CIFS, Samba) installation and configuration, and
  various applications and utilities.

* Two published articles: a review of the NFTP client for
  OS/2 in the VOICE Newsletter, January 1999, and an
  overview of virtual desktop utilities in the Phoenix
  OS/2 Society's Extended Attributes newsletter in December
  1999. 

Formal Awards

* "NWA Excellence Award", 1996, for work on the Flex Thrust
   Project in WorldFlight.
* "NWA Certificate of Commendation", 1997, for project
   status utility written for the WorldFlight team.
* "NWA Team Excellence Award", 1998, presented to all
   members of the WorldFlight team.