Richard C. Steiner

                 10314 Arrowwood Drive
                Eden Prairie, MN  55347

                  Phone: 952-947-0438
               Email: rsteiner@visi.com
           Web: http://www.visi.com/~rsteiner

                      OBJECTIVE

To use my skills and experience to solve customer
problems while learning more about information technology
and its use in the business world.

              QUALIFICATION HIGHLIGHTS

* Fifteen years of experience installing and
  supporting PC hardware and software.

* Ten years of experience providing 24x7 on-call
  support for customer applications.

* Team player.  Works well with both technical and
  non-technical customers.

* Quality-oriented.  Makes an effort to improve
  processes and quality of service.

* Focused on customer satisfaction and on providing
  complete and timely solutions.

* Self-motivated.  Has made a significant effort to
  develop new skills and apply them in the workplace.

                    TECHNICAL SKILLS
 
Operating Systems

MS-DOS, PC-DOS, DR-DOS, OpenDOS, Windows 3.x,
Windows 95/98, Windows NT4,  Windows 2000 Pro,
Windows XP Pro, OS/2 2.x, OS/2 Warp 3/4,
eComStation 1.x,  Linux (SLS, Slackware, Mandrake,
Red Hat, Coyote, SuSE), FreeBSD  3.x, 4.x, Solaris,
MacOS 7.x, 8.x, BeOS, PalmOS 3,4, OS2200, MCP,
TSO/ISPF, VAX/VMS

Applications

Microsoft Office 95, 97, 2000, Microsoft Outlook,
StarOffice 4,5,6, OpenOffice 1.1, Ami  Pro 3.x,
Lotus WordPro, ABC Flowcharter, ABC SnapGraphics,
Visio, Paintshop Pro,  GIMP, XnView, IrfanView,
Internet Explorer, Netscape, Mozilla/Firefox,
Thunderbird, Pine, Eudora, PMMail, Adobe Acrobat,
Flash, MacIRMA, STEP/PEP, Qterm, Rumba

Other Tools/Utilities

Hummingbird Exceed, MacX, Hoblink X11, Xfree86,
MI/X, VNC/WinVNC, ftp/ftpd, nfs, Samba, OS/2
peer-to-peer, telnet, ssh, Webmin, linuxconf,
Yast, cron, perl, awk, shell scripting, REXX,
Partition Magic, DriveImage, Dfsee

Hardware Installation Experience

Hard drive installation/configuration (IDE, SCSI),
network card installation/configuration  (10Base2,
10BaseT, 100BaseTX), video card installation, KVM
switches, ethernet hubs  and switches, UPSes (contact
closure), CD-ROM and floppy drive installation, tape 
drive installation (Connor Qic, Travan), memory, power
supplies, CPU upgrades.
 
                     ACCOMPLISHMENTS

* Over ten years of experience installing,
  configuring, and networking the following:

  - Microsoft Windows 3.11, 95/98, NT, XP
    (both TCP/IP and filesharing).
  - Slackware, Mandrake, Red Hat, and SuSE Linux
    (including both nfs and Samba).
  - OS/2 Warp 3 and 4 and Serenity System's
    eComStation (TCP/IP and peer).
  - Various other PC operating systems including
    BeOS, Solaris, and FreeBSD.

* Fifteen years of experience in hardware and software
  troubleshooting ranging from basic video and printer
  issues to modem configuration, network configuration,
  disk drive problems, and virus disinfecting/removal.

* Experience with drive imaging tools (PowerQuest's
  DriveImage) to install operating systems and to clone
  existing software installations.

* Experience installing and configuring Linux using
  Samba to provide CIFS fileserving  facilities for
  Windows, OS/2, and Linux boxes, and with both Swat and
  Webmin for remote Samba administration (as well as
  ssh/telnet and vi).

* Experience installing and configuring a number of
  different X servers including  Xfree86 (OS/2 and Linux),
  Hummingbird eXceed (Windows and OS/2), HobLink X11
  (OS/2), MI/X (Windows), and MacX (MacOS 8).

* Experience installing and using VNC, WinVNC, and
  TightVNC on various platforms  (both PC and Mac) to
  enable remote desktop access in a multiplatform
  environment.

                  EMPLOYMENT HISTORY

Venturi Technology Publishers		      2002 - 2003
Consultant at Viracon, Inc., in Owatonna, MN
8-month contract.

Northwest Airlines			      1993 - 2002
Senior Applications Analyst/Developer,
IS, Flight Operations (WorldFlight)

Unisys Corporation			      1990 - 1993
Systems Programmer, 
Airline Development/Support Center

Unisys Corporation			      1988 - 1990
Associate Systems Analyst, 
Complex Systems 
(contractor on-site at Northwest Airlines,
2-year contract)

                      EDUCATION

B.S., Computer Science, Mankato State University, 1987
(Systems Programming, Minor in Mathematics)